– Processing online and telephone orders
– Analyzing and solving customer inquiries
– Setting the prices based on the communication with Product Managers
– Communicate with the courier companies and placing the special orders

Apr 2013 – Jun 2014 | 1 year and 3 months
BACK OFFICE REPRESENTATIVE || RHS COMPANY

– Placing purchase orders
– Creating and maintaining Part Numbers
– Creating Part Numbers for promotions and clearing sale
– Maintaining products technical specifications
– Maintaining the web page “Software news”
– Making tenders for antiviruses + Adobe products
– Promotions, bundles or incentives for antiviruses
– Stock and sales reports for Microsoft
– Price maintenance for software products
– Constant communication with the suppliers for information about the delivery of the goods.
– Provide information to Partners Account Managers on request.

– I improved the time response from 30 min to 15 min.
– I grew antivirus client portfolio through efficiency and streamlining ordering process.
– I have developed stronger relationships with vendors and I have implemented promotions.
– Together with the sales team, we have positioned the company on the first place among the best distributors of Kaspersky